Privacy Policy

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1. Introduction
At Evolgence Telecom Systems Pvt Ltd ("Evolgence", "we", "us", "our"), we value your privacy and are committed to safeguarding your personal and business data. This Privacy Policy describes how we collect, use, store, and disclose information when you use our telecom services, including:

• Bulk SMS / Voice Calling / RCS
• DLT Registration Support
• Official WhatsApp Business API
• Cloud Contact Center Solutions

2. Information We Collect
a. Personal and Business Data

• Name, email, phone number
• Business name, GSTIN, PAN, address
• Contact person details
• Documents for DLT/WhatsApp onboarding (GST certificate, PAN, address proof)

b. Communication & Usage Data

• Campaign content: SMS, voice scripts, WhatsApp messages
• Call recordings and logs (for contact center clients)
• Chat transcripts and CRM notes (if integrated)
• Customer consent records (for WhatsApp/SMS opt-ins)

c. Technical Data

• IP addresses, device/browser information
• Access logs, time stamps, activity metadata

3. How We Use the Information
Your data is used for:

• Account creation and identity verification
• DLT registration and operator compliance
• WhatsApp Business API onboarding (as per Meta policy)
• Setting up and managing cloud contact center operations
• Sending SMS, Voice, and WhatsApp communications
• Storing opt-ins for legal & audit compliance
• Invoicing, reporting, and customer support
• Analytics and service improvement

4. DLT & WhatsApp Compliance
We strictly comply with TRAI/DLT guidelines and WhatsApp’s commerce and messaging policies.

• Templates and content are vetted as per regulatory norms
• Only authorized content is pushed via our channels
• We store audit trails (consents, timestamps, logs) as required

5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:

• Licensed operators (Jio, Airtel, Vodafone) for DLT processing
• Meta/WhatsApp BSP for onboarding and message delivery
• CRM/Cloud hosting vendors (under NDA) for infrastructure
• Law enforcement or regulatory authorities, if legally required

6. Data Retention

• Campaign logs, consents, and call/chat records may be retained for up to 3–5 years, depending on compliance requirements
• Personal data may be retained until your account is deactivated, or earlier upon written request

7. Your Rights
You may:

• Access, update, or correct your data
• Request deletion (unless prohibited by law)
• Opt-out from marketing communication
• File a grievance for any privacy concerns

8. Security Practices
We use industry-grade security measures:

• SSL encryption, role-based access
• Secure cloud infrastructure
• Data minimization and encryption-at-rest (where applicable)
• Periodic audits and internal access control

9. Cookies & Web Tracking
Our website uses cookies for:

• Traffic analysis
• User session tracking
• Improving website experience

You can manage cookies via browser settings.

10. Third-Party Services
Our services may integrate third-party platforms such as:

• WhatsApp BSP (Business Solution Provider)
• CRM or ticketing systems
• Cloud telephony aggregators

We are not responsible for their privacy policies. Please review theirs independently.